5 (148)
New York City
WTC Tour: 9/11 Museum & Observatory - All Access
300
Overview
World Trade Center Tour with 911 Museum & Observatory All Access is a 5-hour guided walking tour that explores the World Trade Center Complex and the events of September 11, 2001. This tour focuses on the heroes and survivors, particularly those of “Stairwell B,” using large historical photos to illustrate the day's events and the incredible efforts of first responders who saved over half a million lives. See the bravery of firefighters and learn about the "Angel of Stairwell B" and the miracle of the “911 Surfer.”
The tour concludes inside the Memorial Plaza, where guests can admire the new designs and structures. It includes skip-the-ticket-line access to the September 11th Memorial Museum and One World Observatory, both of which are self-guided after the tour. Key stops include Starbucks near the Oculus, World Trade Center Memorial Plaza Overlook, World Financial Center & Operation Aegis, Winter Garden & Eleven Tears Memorial, World Trade Center Complex & Survivor Tree, 9/11 Museum, and One World Observatory.
What to Expect: This experience provides a comprehensive understanding of the 9/11 tragedy and its aftermath, offering a respectful and informative journey through significant landmarks. It includes a 2-hour guided walking tour with extra-large visuals, plus tickets to the 9/11 Museum and One World Observatory. Gratuities are not included. 
Highlights
Explore the World Trade Center: Discover the history and stories of the WTC complex.
9/11 Memorial Museum Access: Skip the ticket line and explore the museum at your own pace.
One World Observatory Visit: Enjoy panoramic views of New York City from the top.
Guided Tour with Visuals: See large historical photos that bring the events of 9/11 to life.
Sentiment Analysis
Customers generally feel the tour is a moving and informative experience, led by passionate guides. The skip-the-line access is a plus, though some wish for more time at certain locations.
Guests appreciate the knowledgeable and passionate guides.
Many reviewers found the visuals to be impactful and moving.
Visitors highlight the convenience of skip-the-line access.
Several guests commend the tour for providing a comprehensive and respectful experience.
Some reviewers mentioned that the museum and observatory visits feel rushed.
A few guests wished for more time at specific memorials.
The Journey
Starbucks near the Oculus
Begin your experience at the Starbucks across from the Oculus, a transportation hub and architectural masterpiece. The Oculus, designed by Santiago Calatrava, serves as a powerful symbol of rebirth. From here, meet your guide and prepare to delve into the stories of 9/11 and the resilience of FDNY's 'Dragon Fighters,' setting the stage for an emotional and enlightening exploration.
World Trade Center Memorial Plaza Overlook
Pause at an overlook offering a comprehensive view of the World Trade Center Memorial Plaza. Witness the grandeur of One World Trade Center, the solemn Reflecting Pools marking the footprints of the Twin Towers, and the poignant 9/11 Museum. This vantage point provides a space for reflection and remembrance of the events that unfolded here.
World Financial Center & Operation Aegis
Journey to the World Financial Center and uncover the hidden history of Operation Aegis, the largest sea evacuation in history. Learn how over 500,000 civilians were rescued by a flotilla of boats after the 9/11 attacks, an extraordinary tale of courage and community solidarity in the face of disaster. This location provides context to the sheer scale of the disaster and the ensuing rescue efforts.
Winter Garden & Eleven Tears Memorial
Visit the reconstructed Winter Garden, a stunning glass pavilion that rose from the ashes of 9/11. Marvel at its $60 million restoration and the lush greenery within. Afterward, pay your respects at the Eleven Tears Memorial, a tribute to the American Express employees who tragically lost their lives on that fateful day. This juxtaposition of natural beauty and somber remembrance provides a powerful emotional experience.
World Trade Center Complex & Survivor Tree
Explore the new World Trade Center complex, a testament to architectural innovation and human determination. Discover the mystery of the lost gold and silver reserves of Building Four. Stand in awe of the Survivor Tree, a symbol of resilience, survival, and rebirth. This Callery pear tree, recovered from the rubble, stands as a living reminder of hope and the enduring spirit of New York City.
9/11 Museum
Gain entry into the 9/11 Museum, a repository of historical artifacts and donated personal items from the World Trade Center attacks. Embark on a self-guided tour, allowing you to connect with the human stories and profound history contained within its walls at your own pace. This immersive experience offers a deeper understanding of the events, the victims, and the enduring impact of 9/11.
One World Observatory
Ascend to the One World Observatory on the 100th floor via the HyperSpeed Elevators. During the 48-second ride, witness a captivating time-lapse transformation of Manhattan's skyline. At the Observatory, be mesmerized by the panoramic views stretching across four states. Enjoy a self-guided experience, soaking in the breathtaking scenery and reflecting on the city's remarkable journey.
Know Before You Go
This tour includes a ticket for a guided 2-hour walking tour with extra-large visuals, as well as tickets to the 9/11 Museum and One World Observatory. Gratuities are not included but are welcomed and appreciated. Guests will meet near Starbucks near the Oculus to begin the tour. Please note that all guests must pass through security for both the museum and the observatory, and both venues are self-guided.
Hot Tip
Based on reviews, visitors recommend arriving early at the 9/11 Museum and One World Observatory to maximize the time and avoid long lines inside. Also, be prepared for emotional moments during the tour and at the memorial sites.
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